Service

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Warranty Period

The warranty period is 12 months from the shipment date or 12 months from the commissioning date, whichever comes first.

Response Time

1.Technical Consultation: Response within 24 hours

2.Quality Complaint Confirmation: Initial diagnosis and corrective solution provided within 48 hours

3.Spare Parts Dispatch: Replacement parts will be shipped by air within 14 working days after warranty claim confirmation

After-Sales Service Scope

1.Free replacement parts for component failures caused by manufacturing defects during the warranty period

2.Remote video troubleshooting and technical support services

3.On-site engineer service available for major projects (service charges subject to separate agreement)

Quality Assurance Commitment

Every unit is subjected to strict inspection and testing before delivery, with official test reports provided. After the warranty period, paid spare parts supply and maintenance support services will continue to be available to ensure long-term and reliable equipment operation.